How to Contact PrimeXBT Support

Jan 11, 2024

Online Chat

Click on Chat in Account menu to contact us via live chat:

Email

PrimeXBT is committed to providing 24/7 customer support.
Please contact us at [email protected] if you have any questions.

PrimeXBT Telegram Support Bot

PrimeXBT Telegram Bot can be used to check your core account statistics, active orders, open positions, current market rates for all available instruments and trading pairs and additionally allows you to contact our Support team via live chat format directly from your Telegram application.

How to connect your PrimeXBT account to our Telegram bot

To access the telegram bot and connect it to your PrimeXBT account, follow these simple steps (make sure to enable 2FA on your account before proceeding):

1. Log into your account. Go to the System Preferences menu. Click on the Connect Bot button.

2. Copy your digital secret key and click on the MyPrimeXBTBot link as shown in the screenshot:

3. Once you are redirected to Telegram, click START.

4. Paste your Digital secret key into the chat to connect your PrimeXBT account to our Telegram Bot. Once you have done this you will receive an Authorization successful! message and the list of available commands.

How to contact PrimeXBT support via our Telegram bot

Now that you have connected your PrimeXBT account to our Telegram Bot, you can also contact our support team via live chat directly from telegram:

1. Type /help in the bot chat and follow the provided instructions.

2. You are now connected via live chat. Feel free to ask for help, assistance or any other questions related to PrimeXBT.